We're sure you'll love what you've ordered. Bedding and towels are personal items though, so to make sure every customer receives products that are completely fresh and new, we can only accept returns that meet the conditions below.
Changing your mind
If you've changed your mind, you can return your items up to 30 days from the day you receive your order. Please email hello@hamptonandastley.com with your order number first, and we'll get back to you within 24 hours, and often a lot sooner, with the returns address.
Your return needs to reach us within those 30 days. Unless your item is faulty or incorrect, return postage is at your own cost.
Hygiene seal
For hygiene reasons, our bedding arrives in sealed packaging. Once the hygiene seal has been broken or removed, we're unfortunately unable to accept bedding back if you've simply changed your mind.
Please check the size and colour on the pack before opening. If you're not sure, just get in touch first and we'll be happy to help.
Condition of returned items
We ask that items are returned:
- unused, unwashed and not slept on
- free from marks, stains, odours, make-up and pet hair
- neatly folded in their original packaging, with all labels and inserts
Deductions
You're welcome to handle your items as you would in a shop. If something comes back to us used, washed, marked, damaged or without its packaging, we'll need to reduce your refund to reflect its loss in value. Where an item can't be resold, this may be up to the full price paid.
We inspect every return carefully, and we'll always email you with the reason and photographs before making a deduction.
Refunds
Once your return has arrived and been checked, we'll refund your original payment method within 14 days. If you cancel your whole order within 14 days of receiving it, we'll also refund any standard delivery charge you paid.
Faulty or incorrect items
Our products are carefully inspected, but if something arrives faulty, damaged or incorrect, please email us with your order number and a few photographs, and don't use the item. We'll cover the cost of the return and send a replacement or a refund, whichever you prefer.
Exchanges
We're not able to offer direct exchanges. Please return your item for a refund and place a new order for the one you'd like.
Sending your return
Your return is your responsibility until it reaches us, so we recommend using a tracked service and keeping your proof of postage.
Your legal rights
Nothing in this policy affects your legal rights.
Hampton & Astley
