Free UK delivery.
Orders over £200 are sent on a next day delivery service free of charge.
For orders below £200 delivery time is approximately 3-5 working days subject to availability.
Europe and Rest of World
Free delivery available to most countries based on minimum order spend.
Duty and taxes are included in the shipping fee.
Delivery time is approximately 7-14 working days for Europe and the rest of the world.
We are delighted to say that we have thousands of UK and international customers who are very happy with their purchase from Hampton and Astley.
We want you to be delighted with your purchase too. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right.
You can contact us by emailing firstname.lastname@example.org and we will get back to you within 24 hours and often, a lot sooner.
Or, by calling us on 01782 916932 (9am - midday, Monday - Friday).
We’re sure you’ll love what you’ve ordered but if you’re not completely satisfied please do get in touch with us at email@example.com or call 01782 916932 (9am - midday, Monday - Friday) and we will do what it takes to make it right.
All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Plus we'll pay for the return shipping if your order is £50 or more and you're in the UK. Returns will be refunded in the original payment method or store credit.
At Hampton and Astley, we're passionate about creating stylish, luxury products that perform brilliantly and always delight our customers.
It all started in 2017, when our founder Caroline bought a 'luxury' bathroom towel from a well-known high street store. Disappointed by its lack of absorbency, she set about designing her own Egyptian cotton range, to be irresistibly soft, fluffy and, of course, super absorbent.
Since introducing our very first collection we've added silky-soft bedding, award-winning natural wax scented candles, sumptuous throws and luxury spa-inspired bath robes. And, we've got plans for even more...
Enjoy extra flexibility when you pay by choosing Klarna at our checkout. You can spread the cost in 3 interest-free payments, with absolutely no fees.
Why use Klarna?
How it works
Step 1 Seen something lovely? Add it to your cart, go to the checkout and select Klarna on the payment page.
Step 2 Enter your details and you’ll know instantly if you’ve been approved. Klarna may run a soft credit search, but don’t worry, it won’t affect your credit rating.
Step 3 As soon as your first payment goes through, we’ll process and send out your order. Klarna automatically collects your remaining payments 30 and 60 days later.
Who is Klarna?
Klarna is a secure payments service based in Sweden who aim to make paying for things as simple, safe and smooth as possible. They’re used by 147 million consumers across more than 400,000 merchants in 45 countries worldwide.
How does Pay in 3 work?
Klarna Pay in 3 lets you spread the cost of your purchase over three equal payments. The first payment is collected from your debit or credit card when we confirm your order. Klarna then automatically collects the second and third instalments 30 and 60 days later.
Am I eligible for Pay in 3?
You must be at least 18 years old and a resident of the UK. Eligibility is also subject to your financial circumstances, but applying won't affect your credit rating, even if you’re declined.
What do I need to provide when making a purchase?
You’ll need your mobile number, email address and a valid debit or credit card.
Will a credit search take place against me?
To check you’re eligible for Pay in 3, Klarna may run a soft credit search with a credit reference agency. This won’t affect your credit rating and is only visible to you and Klarna, not other lenders.
Why was I declined?
Klarna's Pay in 3 decision depends upon several factors, including your address details, debit or credit card details, the amount of your order and your past order history. If you’d like more information about your decision, please get in touch with Klarna’s Customer Service team.
Can I pay before the due date?
Yes, you can. You can use the Klarna app or log into Klarna.com/uk to manage your payments.
What happens if my payments don’t go through?
Klarna will automatically collect the payments for your purchase from the debit or credit card you entered at checkout. If Klarna is unable to collect a payment on the scheduled due date, they will make one further attempt to automatically collect the payment two days later.
If this last payment attempt fails, Klarna will send you a statement for the full outstanding order amount which will become payable 15 days later. Klarna will notify you when a payment is due two days in advance of attempting to collect your payment.
You can use the Klarna ap or log into Klarna.com/uk to keep track of all your payments.
What happens to my payments if I return my purchase?
If you wish to return your purchase, please contact Hampton and Astley to start the usual returns process. Once we’ve received your return, Klarna will take it from there and adjust your payments as necessary.
Got any other questions?
For more information about Pay in 3, please get in touch with Klarna's Customer Care Team directly at https://www.klarna.com/uk/customer-service/